Privacy Policy

Fletcher Sport Science Ltd believes strongly in protecting the privacy of our clients' personal information. This Privacy Policy sets out how Fletcher Sport Science Ltd handles data which identifies you. You should read it in conjunction with the Terms and Conditions.

Emails from Fletcher Sport Science Ltd

We will use your email address to communicate with you.

The team at Fletcher Sport Science Ltd will never, under any circumstances, send you unsolicited (‘spam') emails. There are, however, some emails that we will need to send you to provide you with an excellent service. These include notifications that we have received your order or to communicate with you about your order, dispatch of an order or a returned item.

We will send you service emails to help you use the service most effectively:

Order/Payment receipt - this is sent to you once we receive an order or process a payment.

Delivery status - this is sent to you once your goods are on their way to you. We will also email you if there is any delay in delivery of your goods. 

Cancellation/Returns - to confirm cancellation or to discuss returned items.

Key service changes - if we need to notify you about changes to the service.

The information we gather and track

Information gathered on order. When you order you provide your name, address, telephone number to contact you on (should we ever need to), and email address.

Cookies

When you access the Website, we may store some technical information such as cookies on your computer's hard disk. The use of cookies makes it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may choose to set your browser to erase or block these cookies, but this may limit the range of features available to you on the Website.

Sharing and use of information

We, and (where relevant) our credit/debit card and direct debit processing agents, will not supply your personal data to a third party for commercial exploitation - so you can be rest assured that we will not sell our client email addresses to a third party.

The only circumstances in which we will provide any of your personal data to a third party for non-commercial purposes are those contained in this Privacy Policy.

Advertising

From time to time Fletcher Sport Science Ltd may include interactive advertising for other businesses. We may use, and provide to third parties, anonymous demographic data provided by clients to target this advertising more appropriately.

Credit/Debit Card and Bank Account information.

We use Sagepay as our payment providers. Sagepay operates a secure server, to process our credit/debit card and direct debit payments. They encrypt clients' credit/debit card or bank account information and authorise payment directly. This means that clients' full credit/debit card and bank details are never revealed to us. Sagepay may transfer to, process and hold your financial information in countries either within or outside the European Economic Area ("EEA") in connection with performing their duties.

Changes in Fletcher Sport Science Ltd business

If our business enters into a joint venture with or is sold to or merged with another business entity or other dealings, we may disclose your information to our new business partners, owners or affiliates (including before completion of any such joint venture, sale, merger or corporate re-organisation).

Place of processing

The personal information held by us is currently held on and processed by servers situated in the United Kingdom. However, we reserve the right to have the personal information processed by servers located outside of the United Kingdom so long as we are satisfied that the servers will be kept secure in accordance with this Privacy Policy.

Consent

You consent to the transfer of your information to other countries (including countries outside the EEA that may have data protection laws less strong than those in the EEA). We will take appropriate steps to ensure that our affiliates, agents and contractors treat your information securely and use it in accordance with this Privacy Policy.

Security

We have security measures in place to protect our customer database and access to this database is restricted internally. Whilst we strive to protect your personal data, we cannot guarantee its absolute security and we shall not be liable for any unauthorised disclosure of your personal data by you or third parties. It remains each client's responsibility to protect against unauthorised access to your personal details;

Disclosure for legal reasons

We may disclose your personal information to third parties if we are under a duty to disclose or share this information in order to comply with any legal obligation, or to protect the rights, safety, or property of Fletcher Sport Science Ltd, our clients' or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data Retention

We will retain your personal data only for a reasonable period or as long as the law requires, and then we will delete it.

Contacting Fletcher Sport Science Ltd

If you have any questions about this Privacy Policy or your dealings with Fletcher Sport Science Ltd, you can contact us by email info@fletchersportscience.co.uk . You may request to see the information we hold about you, by emailing info@fletchersportscience.co.uk . We are entitled by law to charge you a fee of £10 to meet our costs in providing this information.

Links to third party sites

This Website contains links to other web sites. Fletcher Sport Science Ltd is not responsible for the privacy practices, or the content, of those web sites.

Data Protection Information

You can obtain further information about data protection laws by visiting the Information Commissioner's website at http://www.ico.gov.uk/. For the purpose of the UK Data Protection Act 1998 (as amended), the data controller is Fletcher Sport Science Ltd, First Floor, Stewart House, Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1GS, telephone 01386 40050 email info@fletchersportscience.co.uk   Our Data Protection registration number is Z8870546. Fletcher Sport Science Ltd is registered in England, Company number 3389752.

Changes to this Privacy Policy

Any changes we make to this Privacy Policy in the future will be posted on this website, and we encourage you to check this page periodically to ensure that you are aware of our current Privacy Policy.