How to Order
In fact it's so easy that we don't think you'll need any instructions but here they are, just in case:
- Find an item you like
- Scroll down the page until you see "add' and click the button to add the item to your basket
- Wherever you are on Fletcher Sport Science Ltd you can add items to your basket in the same way
- You can check the contents of your basket and the total cost at any time by clicking on the 'basket' or ‘checkout " link at the top right of the page
- You can remove items from your basket or alter the quantity required at any time
- Click the "checkout' button when you finish shopping
- Fill in all the order details on the secure form
- All our prices are in pounds sterling and are VAT inclusive. Many also include postage and packing, post and packing costs, if applicable, will be shown when you confirm your order
If you have any problems ordering from Fletcher Sport Science Ltd send us an email to info@fletchersportscience.co.uk or telephone 01386 40050. Our full postal address is First Floor, Stewart House, Enterprise Way, Vale Park, Evesham WR11 1GS. Our VAT number is 695 5612 94, Company Fletcher Sport Science Ltd registered in England number 3389752.
All our prices are in pounds sterling. We can only dispatch to locations in the UK
VAT
All Fletcher Sport Science Ltd prices include VAT at the UK rate of 17.5% where applicable. We always charge VAT at the UK rate and pay it to UK Customs and Excise.
Delivery Policy
If you order before 2pm, Monday to Friday and we have your items in stock, we'll dispatch the same day. If you order after 2pm, we'll still try to dispatch that day but if we can't we'll dispatch the following day. Items ordered after 2pm Friday or over a weekend will be dispatched Monday. Items dispatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be dispatched the next working day.
We use Business Post Home Service or Royal Mail Packet Post. This means that your goods will usually arrive the next working day for most of the UK mainland. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, we'll use Royal Mail Special Delivery or Business Post if the items are heavy. Delivery times may be extended, depending on where you live.
Fletcher Sport Science Ltd is constantly updated to keep pace with changes in our stock if demand is high we may occasionally run out of popular items. If we have run out of stock and can't dispatch your order the next working day we'll email you with a revised dispatch date. You can then either accept the revised delivery date or cancel the order, as you wish.
This means that these goods will normally be dispatched within 2-7 working days of ordering. If dispatch is going to be longer than 7 working days we'll contact you with a revised date which you can either, accept or cancel the order as you wish.
Notes:
- If you want something in a hurry email/or telephone your requirements
- You only pay one carriage charge per order, even if it is dispatched in multiple deliveries
What happens if you only have part of my order in stock?
We'll dispatch the items we do have in stock by the next working day at the latest. We'll email or phone you with a revised dispatch date for the other items.
What do I do to cancel an order?
Just email or telephone us to cancel an order.
If you've received item(s) from Fletcher Sport Science Ltd and you don't want to keep them for any reason return the goods to us and we'll give you a full refund for the cost of the item(s). Returned goods must be unused and in a saleable condition. Once we've received them back, we will credit your card straight away.
Returns Policy
What do I do if an item doesn't fit or I don't like the colour?
Return it to us within 21 days - or the end of January in the case of unwanted Christmas presents. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
Once we receive the goods we will credit your card ( this may take around 5 working days to appear as cleared funds) and dispatch a new order for the different size or colour you requested.
What do I do if an item is faulty when it's delivered?
Just return the goods to us stating what the fault is.
Once we receive the goods we will credit your card (this may take around 5 working days to appear as cleared funds) for the goods and postage and dispatch a replacement if requested.
What do I do if an item fails once it's been used?
All goods supplied by fletcher sport science are from official sources and are covered by the normal manufacturers' warranty. If an item has failed prematurely email or telephone giving us details of the product and fault. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Once we receive the goods we will credit your card (this may take around 5 working days to appear as cleared funds) for the goods and postage and dispatch a replacement if requested.
If you return something due to it not fitting or being suitable you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we refund up to £25 postage and packing. If your return postage exceeds this amount please contact info@fletchersportscience.co.uk and we may be able to arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
How quickly will we process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.
What happens if we are out of stock of the replacement item?
We will refund your card (this may take around 5 working days to appear as cleared funds) for the items returned to us. When the replacement item arrives, we will charge your card for it and dispatch straight away.
Secure Shopping
If you have a problem with a delivery or with goods damaged in transit, send us an email to info@fletchersportscience.co.uk
Our commitment to you
We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.
Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats.
If you pay for your order at Fletcher Sport Science Ltd with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to charge your card for goods as they are dispatched rather than in advance. It also allows us to quickly issue refunds and to speed up the process of dispatching any back orders you may be waiting for.
If you are still concerned about giving us your card details, you can pay via PayPal without ever sharing your personal credit or debit card information with us. Email or telephone for details.
What else can I do
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:
It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.
Fletcher Sport Science Ltd will never e-mail or call you to ask you to disclose or verify your Fletcher Sport Science Ltd password, credit card or bank account number. You should only give out this information directly on the Fletcher Sport Science Ltd website or when you contact Fletcher Sport Science Ltd directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your Fletcher Sport Science Ltd password or personal or banking information, disregard the request and report the incident to us for investigation.
If you receive a suspected fake Fletcher Sport Science Ltd e-mail, discover a spoof Fletcher Sport Science Ltd website or if anything raises your suspicions please report it to us at info@fletchersportscience.co.uk forwarding any suspicious e-mail including the full headers directly.
If using a public computer, such as in a library or Internet cafe, always log out when you've finished using fletcher sport science
Make sure whenever you are entering any personal details you are using the secure Fletcher Sport Science Ltd website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock.
General Terms and Conditions
We guarantee that you will be satisfied with Fletcher Sport Science Ltd.
Fletcher Sport Science Ltd is an independent company run by a small dedicated team. We aim to be the kind of company that we'd want to deal with if we were you. You have our absolute commitment as fellow active sports enthusiasts, Internet users and hardworking people that you'll be satisfied with fletcher sport science. If you're not let us know and we'll sort it out!
We guarantee to dispatch your order when we say we will.
Please refer to the dispatch section.
We guarantee to replace or credit any goods which aren't suitable and to sort out any problems with your order.
Just follow the instructions in our returns section.
Just by email on info@fletchersportscience.co.uk if you have any problems with an order from us. We will tell you exactly what steps we're going to take to rectify the problem. We will keep you fully informed at all times.
We guarantee full warranty support on all items.
Just contact us, on info@fletchersportscience.co.uk if you have a warranty problem. All goods supplied by fletcher sport science are from official sources and are covered by the normal manufacturers' warranty.
We guarantee that we will only charge your card when your goods are dispatched.
Your card will not be charged until your goods are dispatched. If your order is dispatched in multiple consignments, we will charge for each one as it is dispatched.
We guarantee that we won't pass your email details on to anyone else.
Absolutely not. All your details are treated as strictly confidential. We are Internet users too and we know how annoying unsolicited email can be. We wouldn't risk annoying you by being the cause of it.
We guarantee that your card number is secure.
The area of Fletcher Sport Science Ltd that collects your card information is hosted on a secure server. Before you can send us your details, your computer establishes a direct connection to this server. The latest encryption technology (SSL) is used to enable secure transfer of your personal data over the Internet.
We guarantee not to pass on any of your details to a third party.
We will not pass your information to any third parties. If you have any queries about our privacy statement you should contact us by email info@fletchersportscience.co.uk
